"I thought the brochure was all hype, but we've seen everything you said we would ... the holiday exceeded our expectations and even our hopes ..." Michael & Ben Whitfield

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TRIP REPORTS
Find out what a Speyside wildlife holiday is like by downloading a PDF trip report. Simply select the holiday you are interested in from the drop down list below. 
 



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Our Terms and Conditions
  1. A reservation is made once a booking form, together with deposit, has been received from you and confirmed in writing by Speyside Wildlife. Provisional reservations may be made by telephone or email, as long as a completed booking form follows within 10 days. For reservations within 10 weeks prior to the commencement of the holiday a completed booking form and full payment must follow within 48 hours of a provisional booking.
  2. The balance must be paid not less than 10 weeks prior to the commencement of the holiday. The date the balance is payable will be advised by Speyside Wildlife when we confirm your booking. Unless notice of cancellation is received prior to the balance payment date, balance monies will remain due and payable.
  3. If you book a place in a twin ensuite we shall endeavour to find you a fellow guest to take the other place. If we fail to do so, we shall contact you before the balance is due on the holiday, to let you know how much the single supplement would be to have the room to yourself and keep the booking. If you don't want to pay the supplement, you may cancel your booking and your deposit will be returned.
  4. No increase will be made to the prices stated in this brochure in respect of these holidays. The price you see is the maximum price you will pay. Speyside Wildlife holidays are fully inclusive of meals, accommodation, transport and entrance fees as detailed in the brochure. Not included are travel insurance and items of a personal nature. Where guests incur expenditure for telephone calls, drinks etc, this bill must be settled by you, prior to departure. Last minute discounts may be available through the office. Any changes in prices in respect of these will be detailed on an individual basis, prior to your booking being made.
  5. In the event of you cancelling a booking the deposit is non-refundable. Cancellation of any holiday less than 10 weeks prior to commencement will result in all balance monies being forfeit. Once balance monies have been paid, rather than cancelling, you are at liberty to transfer your booking to another person, provided sufficient notice is given to us and it is possible for us to make the substitution. In this event any transfer costs arising must be borne by you. In addition, you are at liberty to transfer an existing booking to another holiday within the same year, any time up to 4 weeks prior to the balance monies being due. Again any transfer costs must be borne by you. Speyside Wildlife will levy an administration charge of £35 on each and any transfer.
  6. Speyside Wildlife will do everything possible to ensure that your holiday runs as described in the brochure. In the unlikely event that this is not possible we shall advise you at the earliest opportunity of any significant alterations. Any alterations so made will be of a similar quality to those described in the brochure. No responsibility can be held by Speyside Wildlife for any holiday altered or cancelled due to reasons beyond our control, under circumstances which could not be avoided and where alternative arrangements cannot be made. In the event of cancellation all monies will be returned promptly to you in full. We do, however, reserve the right to cancel any holiday up to 10 weeks prior to departure, should insufficient reservations have been made. In this instance again all monies paid will be refunded in full.
  7. Speyside Wildlife cannot be responsible for any loss or damage to personal items, or for personal accident or injury. Guests are therefore strongly recommended to take out personal insurance against cancellation charges and other loss or injury. To this end, we have arranged suitable cover. If you wish this to apply, please complete the proposal form that is sent to you when we confirm your booking. This should be returned in the envelope provided within 10 days of receipt. If you do not wish to use our proposal form, then a copy of the policy you take out must be provided to Speyside Wildlife. Clients booked on flight-based holidays must have sufficient personal cover prior to travel. We shall take responsibility should the services detailed in the holiday descriptions not be of a suitable standard. We shall also take responsibility for any acts or omissions by ourselves which result in any loss or injury to you. We cannot however take responsibility for any loss or injury resulting from any act or omission by persons over whom we have no control.
  8. If you have a complaint, would you please notify us as soon as possible in order that the matter can be dealt with promptly.
  9. All names and addresses on the Speyside Wildlife mailing list are held on computer. Names are automatically deleted after 3 years if no booking is made. No information so stored will ever be passed to a third party. If however you object to your name and address being stored, please inform us and we shall remove your details.
  10. All clients booked on a non-UK holiday must be in possession of a valid passport. Full details of requirements for a specific holiday will be sent when we confirm your booking.
  11. Speyside Wildlife complies with the requirements set out in Statutory Instrument 1992 No 3288 'The Package Travel, Package Holidays and Package Tour Regulations 1992'. Speyside Wildlife also holds an ATOL (Air Travel Organisers Licence) No 4259, issued by the Civil Aviation Authority (CAA) in the name of Suzanne Dowden trading as Speyside Wildlife. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded and will arrange to refund any money you have paid for an advance booking. All land and sea holidays are covered in accordance with the Package Travel, Package Tours Regulations 1992, where all guests booking with Speyside Wildlife are fully protected against the loss of all monies paid to us for the holiday (and repatriation if required) due to insolvency, by way of an Insurance Policy with IGI Insurance Company Limited, Market Square House, St James’s Street, Nottingham, NG1 6FG. The cover excludes money paid for flights which is separately protected. In the event of a claim you should contact the administrators of the scheme. They are Status Insurance Management Ltd, PO?Box 2256, Billericay, Essex, CM12 0DH. Email: info@statusinsurance.com. Telephone: 01277 637580. Status Insurance Management Ltd and IGI Insurance Company Limited are authorised and regulated by the Financial Services Authority.

CAIRNGORMS NATIONAL PARK BRAND - Increasing quality whilst reducing impact

We've been granted use of this Brand by the Cairngorms National Park Authority. This is only given to those businesses who have agreed to a set of quality standards in respect of their visitor experience, together with a commitment to reducing their impact on the natural environment.

HOSPITALITY ASSURE - Service to Customers

As part of our commitment to our customers and our customer service promise "to deliver outstanding wildlife experiences where you are always treated as an individual and not one of a crowd", we went through the rigorous Hospitality Assured assessment in respect of our customer care and were delighted to achieve the award. It is the only standard within the Hospitality industry that focuses on the customer experience. The assessment will be ongoing giving you assurance that we shall always strive to improve the way we do things.

VISIT SCOTLAND - Quality Assurance Scheme - Wildlife Experience

Speyside Wildlife is one of 40 wildlife businesses to be assessed under Visit Scotland's pilot scheme for Wildlife Experiences achieving 3 Star status for our day tours. Watch out for the designation throughout Scotland. We were delighted to receive our letter of confirmation from Visit Scotland so thought we'd share some of it with you here, ''Thank you for participating in the pilot of the new Wildlife Experience Designator within our Quality Assurance Scheme for visitor attractions. Your feedback and contribution to the introduction of this new development has been invaluable and we would like to welcome you as a new member of the Quality Assurance Grading Scheme.

WILD SCOTLAND - Scotland's Wildlife Tourism Association

Wild Scotland is Scotland's Wildlife and Nature-based Tour Operators' Association - a group of wildlife professionals who are all committed to delivering a first class wildlife-watching experience to their guests. Members provide a wide range of wildlife attractions and holidays throughout Scotland from birdwatching to whale-watching and from boat trips to land safaris. We have been involved in the association from its conception and have worked with Visit Scotland on the new accreditation scheme for the industry.

ATOL PROTECTED

The air holidays and flights are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 4259. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.