On 31 January, Emma, Bonnie, Lisa, Susanne and Darren visited the Drumossie Hotel near Inverness to attend a conference at which we were presented with our Hospitality Assured award, in recognition of Speyside Wildlife meeting the HCIMA (Hotel and Catering International Management Association) standard for Service & Business Excellence. It was a really interesting day which confirmed to us all that we’re getting a lot of things right and has given us all some great ideas to think about.