Speyside Wildlife are commited to providing a quality experience which will stay with you forever, while doing our bit to protect the environment that is so crucial to us. Speyside Wildlife hope to demonstrate this to you by participating in the following quality assurance schemes:
Service to Customers
As part of Speyside Wildlife's commitment to our customers and the Speyside Wildlife customer
service promise "to deliver outstanding, fun-filled wildlife experiences, where
you are always treated as an individual and not one of a crowd", we went through
the rigorous Hospitality Assured assessment in respect of our customer care and
were delighted to achieve the award. It is the only standard within the Hospitality industry
that focuses on the customer experience. The assessment will be ongoing giving you assurance
that Speyside Wildlife shall always strive to improve the way we do things.
Increasing quality whilst reducing impact
The same ethos is encapsulated within the Cairngorms National
Park Brand. Speyside Wildlife has been granted use of this Brand by the Cairngorms
National Park Authority. This is only given to those businesses who have
agreed to a set of quality standards in respect of their visitor experience, together
with a commitment to reducing their impact on the natural environment.
Scotland's Wildlife Tourism Association
Speyside Wildlife is a member of Wild Scotland is Scotland's Wildlife and Nature-based Tour Operators' Association
- a group of wildlife professionals who are all committed to delivering a first
class wildlife-watching experience to their guests. Members provide a wide
range of wildlife attractions and holidays throughout Scotland from birdwatching to whale-watching and from boat trips
to land safaris. Speyside Wildlife have been involved in the association from its conception
and have worked with Visit Scotland on the new accreditation scheme for the industry.
Quality Assurance Scheme (Wildlife Experience)
Speyside Wildlife is one of 40 wildlife businesses to be
assessed under Visit Scotland's pilot scheme for Wildlife Experiences achieving
3 Star status for our day tours. Watch out for the designation throughout Scotland.
Speyside Wildlife were delighted to receive our letter of confirmation from Visit Scotland so thought we’d share some of it with you here, “Thank you for
participating in the pilot of the new Wildlife Experience Designator within our
Quality Assurance Scheme for visitor attractions. Your feedback and contribution
to the introduction of this new development has been invaluable and we would like to welcome you as a new member of the Quality Assurance Grading Scheme.”
Doing our best for the environment
Here at Speyside Wildlife we're all becoming increasingly aware of our impact on the
environment and know that you all feel the same. Consequently we've set
out to do our bit to reduce our footprint. Not only are Speyside Wildlife adhering to the "recycle, re-use,
reduce" ethos, but we're also making a contribution back into the environment.
Speyside Wildlife has linked up with "Abriachan Forest Trust",
who are dedicated to involving local community groups in replanting mixed native
forest. For the travel and transport included in the price of Speyside Wildlife holidays, we shall buy trees from Abriachan Forest Trust to help offset the effects of climate change, using
the following formula:
|
Air Travel |
|
Each hour offset by ¼ of a tree |
|
Car Travel |
|
Each 1,000 kms offset by ½ a tree |